Terms of purchase

Terms & Conditions

Last updated: 9 October 2026

Welcome to Northkayak. These Terms & Conditions apply to all purchases made by consumers through our website northkayak.com and our other country websites.

By placing an order, you agree to the terms set out below.

Company Information

Northkayak is the international online shop of, and is operated by:

Långholmen Kajak AB
Registered address: Reimersholmsgatan 75, 117 40 Stockholm, Sweden
Visiting/customer service address: Hornsgatan 151, 117 34 Stockholm, Sweden
Company registration number: 559008-9784
VAT number: SE559008978401
Email: info@northkayak.com
Phone: +46 (0)8 740 05 05

We reserve the right to correct typographical errors, pricing errors and inaccurate product information.

Orders

Orders can be placed through our website.

Once you have placed an order, you will receive an order confirmation by email. The order becomes binding once it has been confirmed and payment has been successfully processed.

We reserve the right to cancel orders in the following cases:

  • Obviously incorrect pricing
  • Suspected fraud
  • Technical errors
  • Product unavailability

If this happens, you will be notified and any amount already paid will be refunded in full.

Prices

All prices on the website are shown in EUR, or in local currency where this is shown (for example DKK on our Danish website), and include VAT in accordance with applicable EU rules.

Shipping costs and any additional fees are clearly shown at checkout before you complete your payment.

Payment

Payment is processed securely at checkout. The payment methods available depend on your country and are always shown at checkout. They may include, for example, card payment (Visa, Mastercard, American Express), Klarna, Apple Pay, Google Pay, iDEAL (Netherlands) and MobilePay (Denmark).

Unless otherwise stated, payments are processed immediately upon purchase.

If you pay with Klarna, certain personal data (such as contact details and order information) may be shared with Klarna to assess your eligibility and tailor the payment options. Klarna processes your personal data in accordance with its own privacy policy. For more information, visit www.klarna.com.

Statutory Rights for Defective Goods

As a consumer, you always have your statutory rights for defective products (legal guarantee under EU consumer law). You can make a claim for defects that existed at the time of delivery for at least two years from delivery. Please report a defect within a reasonable time after discovering it; a report made within two months of discovery is always considered to be in time.

Warranty

In addition to your statutory rights, we provide the following warranty:

  • 2-year warranty on new plastic kayaks
  • 1-year warranty on used kayaks and accessories
  • 1-year warranty on inflatable SUPs and kayaks

The warranty period starts from the original purchase date. Proof of purchase must be presented to make a warranty claim.

The warranty:

  • Applies only to the original purchaser
  • Is non-transferable

The warranty does not cover:

  • Normal wear and tear
  • Scratches or cosmetic damage
  • Damage caused by impact or accidents
  • Improper storage or incorrect installation
  • Misuse or use outside the intended purpose
  • Incorrect cleaning methods
  • Transport damage occurring after delivery to you

The warranty applies in addition to your statutory consumer rights under EU law and does not limit them.

Right of Withdrawal & Returns

As a consumer, you have a 14-day right of withdrawal. All information about your right of withdrawal and returns, including a model withdrawal form, can be found in our Return & Refund Policy.

Personal Data

To process your order, we need to process certain personal data. All processing is carried out in accordance with applicable data protection legislation (GDPR).

For more information, please see our Privacy Policy.

Delivery

Information about shipping methods, delivery times and related conditions can be found in our Shipping Policy.

Complaints

If you want to make a complaint or report a defect, please contact us at info@northkayak.com. Include your name, order number and a description of the problem, and attach photos if possible. We will reply as soon as possible.

If we cannot reach an agreement, you can turn to the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), www.arn.se. You can also get free help from the European Consumer Centre in your country (www.eccnet.eu). You always have the right to contact your local consumer protection authority.

Intellectual Property

All content on this website, including text, images, graphics and trademarks, is the property of Långholmen Kajak AB or its partners and may not be copied, reproduced or distributed without written permission.

Governing Law

These Terms & Conditions are governed by Swedish law, without prejudice to the mandatory consumer protection rules of the country within the European Union in which you reside.